Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. In the case of international orders (orders delivered outside of Australia), we extend our policy to 60 days.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
If returning a product, mail to: 27 Teddington Road, Burswood, Western Australia, 6100, Ausralia. Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale and clearance items cannot be refunded.
Defective or damaged items
We only replace items if they (not their packaging) are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
If returning a product, mail to: 27 Teddington Road, Burswood, Western Australia, 6100, Ausralia. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Only defective or damaged items are exchanged.
When returning an item, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item as it is the responsibility of the shipping company chosen by you.